FAQ

MyRounds is an app for doctors that allows users to securely record patient medical data and billing information, as well as create fast referrals and facilitate seamless back office processing.

While there are many healthcare app’s in the market, MyRounds has been specifically designed for physicians in Australian hospitals.

MyRounds is applicable to all doctors that want to save time by tracking their professional activity, referring patients and efficiently providing billing information to their back office staff.

Yes, MyRounds uses a complete list of MBS codes.

Updates to the MBS are applied to the app automatically.

MyRounds complements existing software by supplying a parallel repository of complete data so that your back office team can efficiently conduct billing processes. MyRounds replaces the loose bits of paper easily lost or the cumbersome notebook.

No training. MyRounds is user-friendly and simple to navigate.

MyRounds is safe and secure, it has been developed with secure code and encryption to ensure sensitive patient information is protected.

ISO standards are typically used as minimum quality signals to ensure inclusion within procurement-based processes.

MyRounds has not engaged external consultants to achieve accreditation under this process. We have prioritised investment towards providing a safe, secure app which delivers a high-quality user experience.

MyRounds is billed annually, quarterly or monthly. Pro-rata reimbursement is available for cancellation of your quarterly or annual subscription.

Lauren and Alex, two Brisbane-based physicians who crave efficiency, reliability and streamlined processes which enhance productivity and increase the time available to practice medicine.

You can refer to any registered app user. If the colleague you would like to refer to, is not a registered user, you can invite them to join MyRounds via email. Simply follow these steps:

1. Settings
2. My Favourites
3. My Contacts
4. Add Contact
5. Invite Practitioner – simply enter their email address

Every doctor requires an individual subscription. When signing up the user can nominate a practice.

Please make sure that the spelling precisely matches the name of the first registered practice (including capitalisation).

All data is purged from the MyRounds servers after 6 months. You will be able to download your data prior to this occurring.

You can reactivate your patient from the patient history tab in settings. Search for the deleted patient and click reactivate to restore the patient to your list.

You can refer to any registered app user. If the colleague you would like to refer to, is not a registered user, you can invite them to join MyRounds via email. Simply follow these steps:

1. Settings
2. My Favourites
3. My Contacts
4. Add Contact
5. Invite Practitioner – simply enter their email address

1. Select the patient, next select patient handover.
2. If you wish for this to be a permanent transfer of care, select the permanent handover toggle, otherwise choose the practitioner and the dates of handover.
3. By scrolling down the screen, you can view all other patients in your care at that hospital (which may also be handover for the same period if selected).

Go to settings, my favourites, item numbers.

Yes.

• Using the patient tab on the website, scroll down until you find the section titled unpaid items.
• Next, select the action toggle to billed for all the items you wish to bill.
• Now set select items to billed.
• When payment has been received, select the paid toggle to finalise your documentation. At the bottom of the screen you will see the billing history by whom and when these items were actioned. (This is helpful for when you have multiple admin staff).

Yes, please do this before the 6-month purge. To do this, select the consultation tab, the date range and Doctor.

Try closing and restarting the app.

Internet connectivity (Wi-Fi or cellular) is required to use the app so you can connect via your cellular network.

MyRounds streamlines communication from securely recording patient medical billing information, enabling fast referrals to other medical specialists and facilitating seamless back office processing, our application has all the features your need to manage your practice billing effortlessly.

Yes, you can purchase the MyRounds App for IOS at the Apple Store at https://apps.apple.com/au/app/myrounds/id1528627779

Purchase for Android on Google Play at https://play.google.com/store/apps/details?id=au.com.myrounds